A tracking link is emailed to you the moment your order is dispatched.

Standard orders usually take 2–5 working days from dispatch. If tracking has stalled, or nothing has arrived 5 working days after dispatch, contact us and we will chase it.

Contact us at [email protected] as quickly as you can, because orders are picked and dispatched fast. If it has not yet left us we will do our best, though we cannot promise changes will be possible. Once dispatched, the address and order details are fixed and the order cannot be cancelled, but you can use the 30-day returns policy when it arrives.

Email [email protected] within 7 days of delivery, describing the damage to the parcel or its contents. Broken items do not need to come back. Send a photo and we will arrange a replacement or refund. After 7 days, contact us in any case and our customer service team will review your options.

Once your return is started, you'll be issued a printable label or an Evri ParcelShop QR code. Please make sure the item is securely packaged before returning it.

We inspect returns on arrival and refund your original payment method within 5–7 working days. A confirmation email follows once the refund is processed.